Shipping policy

SHIPPING POLICY

Thank you for shopping with Glad We Met Clothing. We are an independent brand, and every order is prepared with care.

Processing Times

Please allow approximately 3–7 business days for your order to be processed before shipment unless a product listing states otherwise.

Limited releases, pre-orders, made-to-order products, or high-volume launches may require additional processing time.

Business days do not include weekends or holidays.

Shipping Rates

Shipping costs are calculated and displayed during checkout based on your order and available shipping options.

Tracking

When tracking information is available, you will receive a shipping confirmation using the email address or contact information provided during checkout.

Please allow time for tracking information to update after your package has been accepted by the shipping carrier.

Shipping Addresses

Customers are responsible for entering the correct shipping address before completing their order.

Please review your information carefully before submitting payment.

If you notice an error, contact us as soon as possible at gladwemetretail@gmail.com. We cannot guarantee that an address can be changed after an order has entered fulfillment.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside of our control.

If your tracking information shows a delivery issue, please contact the shipping carrier first and then reach out to us if additional assistance is needed.

Glad We Met Clothing will review shipping concerns individually and do our best to help determine the appropriate next step.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please email gladwemetretail@gmail.com within 7 days of delivery with your order number and clear photos of the issue.

Please see our Return & Refund Policy for additional information.